Returns/Refunds
All sales are final. We only accept returns for refund or exchange if items are damaged in transit.

If you received the wrong item please reach out to us at merch@newscapesutdios.com with your name, order number, and a photo showing us what you received and we will re-send you your correct order or issue a refund.

To be eligible for a refund you must first email proof of damage to merch@newscapestudios.com within 7 days of receiving merchandise to alert us of the damage. Upon receiving email of damaged item, we will ship out a replacement if available. If a replacement is not available, we will issue a refund for the full price of your item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late/Missing Refunds
If you haven’t received a refund yet, first check your bank, then contact your credit card company, it may take some time before your refund is officially posted.
For estimated arrival of funds, check with your bank, there is often some processing time before a refund is posted.

Exchanges
We only replace items if they are damaged. If your item is damaged, send us an email at merch@newscapestudios.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items lost in mail
If 20 days have passed and your tracking has not updated, you are eligible to file a claim with USPS. If you are not able to file a claim, please contact us and we can do it for you. Once USPS has conducted a missing mail search and considered the item lost, they will send a reimbursement check in the mail. If you filed the claim, the check will be sent to you. If we file the claim, the check will be sent to us. Once received, we will then refund you on our end. 

*Please note*
USPS will not accept both customer and merchant to file a claim. If you have already filed one we cannot file another. This process can take up to a month or longer to resolve.

USPS priority shipping and higher includes free insurance up to $50-$100. USPS first class shipping does not include any insurance. In the case that your order is lost in its shipping process, we can only file claims on packages that were shipped with priority shipping and higher.